Discuss and analyze the data and make 5 recommendations to Harley-Davidson’s senior management to improve customer satisfaction.
1. Construct a 10-question survey to survey Harley-Davidson owners about their satisfaction with the product, services, and company. You can include matrix and long-answer questions. 2. Discuss and analyze the data and make 5 recommendations to Harley-Davidson’s senior management to improve customer satisfaction. 3. There needs to be proper structure. Survey questions should provide meaningful … Read more