Read the case study carefully several times – summarize the study Identify major issue(s) and describe the major issue in one sentence Identify secondary or underlying issues Refer to the section in Chapter 18 – Case Study Analysis Use bullet point four Research your identified major problem/issue. Find one article from an academic journal or industry publication to use as credible sources Refer to bullet point six to determine the management level at which the problem should be solved Use bullet point seven to describe solutions Use bullet point eight to identify the best solution Refer to the Case Study Write-Up Use the information from Parts 1-3 of the Case Study Analysis Prepare a written report using the Case Study Write-Up format