You will be completing three projects: Project 1: Bring Your Own Device (BYOD) Ingest Form – As part of the HFA onboarding process, you have been asked to complete the HFA BYOD Ingest Form. This project is a two- to three-page form in which you catalog the specifications of your device. In Section 1, you will provide the specifications of your personal BYOD computing device. In Section 2, you will provide a brief description/explanation of the specifications of your device. You will learn about the specifications and capabilities of your machine in the process. This task will require you to investigate your machine’s internals. How you locate your system information will vary by operating system. Include a screenshot showing key system information. A template is provided. Your submission is due at the end of Week 3. Project 2: Desktop Migration Proposal – You have already gained management’s confidence in the brief time you have been at HFA. Your manager just briefed you on the plan to modernize the existing PCs at the Los Angeles headquarters offices of HFA. You have been asked to research the purchase of 50 new PCs, with the requirement to replace all existing desktops with laptops. Additionally, the laptops must support multiple external monitors, additional peripherals via USB 3.0, physical security mechanisms, and quick disconnect from the office environment. This project is a three- to four-page business proposal in which you catalog the specifications of your device. You will complete the project in two sections. In Section 1, you will provide your recommended device model(s), and in Section 2, you will use a “configurator” to detail the specifications. You should carefully document any assumptions made (e.g., how you analyzed the requirement for upgrading monitors, peripherals devices, etc.). You should include one to two quality IEEE references. A template is provided. Your submission is due at the end of Week 5. Project 3: Support Queue Case Study – You have entered the final phase of your training program and are eager to get started supporting customers. Your Level III support supervisor has assigned you to a temporary support queue and has asked that you choose six tickets, work them to resolution, and provide a report of your findings by the end of the day. You will choose the six tickets you work, two each from the easy, medium, and hard categories. You will present your solutions in an annotated five- to 10-slide presentation in which you will detail your troubleshooting methodology, how you solved each ticket, and what elements you found challenging. You should include at least one high-quality graphic, use one or more tables to present information, and use one to two quality IEEE references. A template is provided. Your submission is due at the end of Week 7. To learn more, read the job offer letter from HFA below. Source: UMGC Welcome to Hudson Fisher Associates! The HFA Office of Human Capital is delighted to inform you that your application for the Help Desk and Computing Support Technician I position has been approved! Our mission at HFA is to bring the latest avant-garde fashion trends to the mass market. Our goal is to build a strong emotional bond and connection with our products. We help our customers stand out, and our customers are the reason and inspiration for everything we do at HFA. HFA is a large enterprise organization with offices in Tokyo, Paris, Milan, and Los Angeles. We use technology to bring innovative and cutting-edge mobile apps and e-commerce solutions to the customer. We believe that the modern consumer values these internet-enabled venues over traditional brick-and-mortar stores. Through the cloud and the web, we can use three key differentiators—speed, innovation, and digitalization—to attain a competitive edge in the fashion industry. That is where you come in! You will help us realize our vision and keep our e-commerce engine running smoothly and efficiently. As a remote worker, you will be part of the information technology division. At HFA, we have found that many of our employees prefer to bring their own device (BYOD). Not only does this help HFA to save money on IT assets, but like our customers, our employees appreciate the flexibility of their own unique and custom preferences. Thus, we are happy to offer you the same opportunity. Please complete the HFA BYOD registration form and return to this office within the next seven calendar days. We are here to assist you with the next step in the hiring process. Are you ready to get started? Warm Regards, P.A. Rohrbach, SHRM Vice President and Chief Human Capital Officer References CompTIA. (2020). A+ (Plus) Certification | CompTIA IT Certifications. https://www.comptia.org/certifications/a
