Diagnosing Resistance and Crafting a Communication Plan for Verizon Essay

Words: 1310
Pages: 5
Subject: Business


In today’s rapidly evolving business landscape, organizations like Verizon must continuously adapt and innovate to remain competitive. However, resistance to change is a common challenge that organizations face when implementing new initiatives . This paper aims to diagnose the reasons for resistance to change within Verizon, one of the leading telecommunications companies globally, and construct a solid communication plan to effectively manage and mitigate this resistance.

Diagnosing Reasons for Resistance to Change

Resistance to change within organizations can stem from various factors, including fear of the unknown, lack of understanding about the need for change, and concerns about potential negative consequences (Burnes, 2004). In the case of Verizon, as a complex and established telecommunications entity, there are several potential causes of resistance to change that must be addressed to ensure successful implementation of new initiatives.

Interpreting Potential Causes of Resistance in Verizon

  1. Organizational Structure and Hierarchy: Verizon’s large size and hierarchical structure might lead to resistance due to the perception that changes could disrupt established workflows and power dynamics (Weiner, 2009). Employees at various levels might resist changes that challenge their current roles or require them to learn new skills.
  2. Technological Disruption: Given Verizon’s core focus on telecommunications and technology, new technological initiatives might be met with resistance (Oreg, 2006). Employees comfortable with existing technologies might resist changes that require them to learn and adapt to new tools.
  3. Cultural and Behavioral Factors: Organizational culture plays a significant role in resistance to change (Armenakis & Harris, 2002). If Verizon’s culture is risk-averse or lacks a history of embracing change, employees might be reluctant to support new initiatives that could potentially disrupt the status quo.

Potential Sources of Resistance to the Change Plan

  1. Employee Fear and Uncertainty: Change can generate feelings of uncertainty and fear among employees, especially if the reasons for change and potential outcomes are not clearly communicated (Ford & Ford, 2009). This fear can manifest as resistance to the change plan.
  2. Loss of Control: Employees who feel that changes are being imposed on them without their input might resist the change plan (Holt et al., 2007). This could be especially relevant in a hierarchical organization like Verizon, where decisions might be made at higher levels without full understanding of ground-level implications.
  3. Lack of Awareness: If the rationale behind the change plan is not effectively communicated, employees might resist out of a lack of understanding about the need for change and its benefits (Armenakis et al., 1993).

Minimizing Resistance

To minimize resistance to the change management plan, it is essential to address the potential causes and sources of resistance identified. A comprehensive approach includes:

  1. Engagement and Participation: Involve employees at all levels in the change planning process (Kotter, 1995). This participation can reduce feelings of powerlessness and increase ownership of the changes.
  2. Clear Communication: Ensure that the rationale for the change plan, its benefits, and the potential positive impact on employees are communicated clearly and consistently through various channels (Maurer, 2010).
  3. Training and Support: Provide training and resources to help employees adapt to new technologies or workflows (Rafferty & Jimmieson, 2017). This can enhance their confidence and reduce resistance arising from fear of the unknown.

Relationship Between Resistance and Communication

Effective communication is integral to managing resistance to change. Clear, transparent, and consistent communication helps address misconceptions, reduce uncertainty, and build a sense of trust and collaboration among employees (Huang et al., 2016).

Evaluation of Communication Strategies

  1. Town Hall Meetings: Regular town hall meetings where senior leaders communicate the change plan’s progress, benefits, and address employee concerns in real-time can foster transparency and open dialogue (Ford et al., 2008).
  2. Digital Platforms: Utilizing digital platforms such as intranets, emails, and videos to disseminate information ensures that employees receive consistent messages and have easy access to relevant resources (Piderit, 2000).
  3. Change Champions: Identifying and training change champions among employees who can advocate for the change plan and address concerns within their teams can create a network of support (Duck, 2001).

Recommended Communication Strategy for Verizon

Considering Verizon’s size, technological focus, and need for consistent communication, a combination of digital platforms and change champions is recommended. Digital platforms ensure widespread access to information, while change champions provide a personalized touch to address specific concerns within teams.

Diagnosing the Applicability of the Recommended Strategy

Verizon’s reliance on technology aligns well with digital communication platforms. These platforms can deliver consistent and up-to-date information to a geographically dispersed workforce. Additionally, the appointment of change champions caters to the organization’s hierarchical structure, as these champions can bridge communication gaps and address concerns at various levels.

Developing a Solid Communication Plan

  1. Digital Platform Implementation: Establish a dedicated online portal for the change plan. Regularly update this portal with videos, FAQs, and success stories to keep employees informed and engaged.
  2. Change Champion Network: Identify change champions across departments and regions. Provide them with thorough training on the change plan and equip them with resources to address their colleagues’ questions and concerns.
  3. Leadership Involvement: Ensure that senior leaders are actively involved in communication efforts. Regularly communicate through videos, emails, and webinars to emphasize the importance of the change and its alignment with the company’s vision.
  4. Feedback Mechanism: Create a feedback loop through surveys or open forums to gauge employee sentiments and concerns. Use this feedback to refine communication strategies and address emerging issues.


Verizon’s ability to navigate resistance to change will significantly impact the success of its new initiatives. By diagnosing potential causes and sources of resistance and developing a tailored communication plan, Verizon can effectively manage resistance, foster employee buy-in, and facilitate the successful implementation of its change initiatives. Through a combination of digital platforms, change champions, and leadership involvement, Verizon can build a culture that embraces change and innovation.


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