Ramsey Motors manufacturers water (hydrogen) powered automobiles. The company committed to producing 500,000 vehicles last year, but ended up only manufacturing half of that. The issue is with a part that splits water into hydrogen and oxygen in a process known as electrolysis. The part was supposed to be installed using an automated process, but the machines are having trouble doing this, so factory workers have to do it manually on the assembly line, causing delays. Use the balanced scorecard to evaluate this situation. Which perspective is most closely related to these manufacturing issues? Define the perspective and clearly explain how it can be used to measure Ramseys performance using specific details or examples.
