1. Create a process flow diagram for the Madureira Institute
2. Perform the following analysis for a Monday, a Friday, and a Saturday
Calculate the capacity of each step
Identify the bottleneck and its throughput rate
Calculate the average utilization of each step
3. Regarding the bottleneck step, determine the values of the three key queueing theory variables (λ, μ, and M) for a Monday
4. Then, using the online queueing calculator, determine the following:
Number of customers in the system
Number of customers waiting (for the bottleneck)
Average length of wait time
5. You are given new data that on Thursday afternoons 106 customers enter the salon (and aren’t sent away) within a 4-hr window. Determine:
Number of customers in the system
Number of customers waiting (for the bottleneck)
Average length of wait time
6. What does the analysis above (in #5) imply for Friday and Saturday operations?
