Learning Objectives:
Describe the causes of conflict in organizations and devise solutions for them.
Compare and contrast the five conflict resolution styles.
Explain how team conflict affects team performance.
Provide an example of how managing conflict differs across cultures.
Identify how third-party interventions can reduce conflict.
Describe the negotiation process, and explain the difference between integrative and distributive bargaining.
Directions:
Read case study 11.1 in your textbook titled “Perspective Taking: Health Versus Wealth During the Covid-19 Pandemic?”. This case can be found on pages 307 and 308 in the textbook.
Answer all case questions with specific theories and concepts found in chapter 11. Define all course-related terms (with the textbook as your source).
Address all learning objectives in your response.
