Paragraph 1 is the Introduction: Describe the work situation using your name and a fake name for whoever you are working with to include these options; boss to employee, employee to employee, employee to customer, faculty member to student…getting the drift of the requirement? Describe your unmet needs, behaviors, etc.
Paragraph 2: (12.5 Step 2) Make a date and place to meet with the person you are having the issues with that is comfortable for both parties.
Paragraph 3: (12.5 Step 3) Describe your unmet needs (behavior, interpretation, feeling, consequences) without placing blame or becoming aggressive. Use the Assertive behaviors that you have learned in this course. (Note: See the words in bold? These should be use in parenthesis or flat-out included in your sentences to prove you know what you are discussing in your paper.)
Paragraph 4: (12.5 Step 3A) Paraphrase or perception-check to get your point across without placing blame.
Paragraph 5 (12.5 Step 3B) Get your point across with a clear message using behavior, consequences, intention, etc.
Paragraph 6 (12.5 Step 4) Clarify your partner’s point of view. Paraphrase or perception check and be clear about your needs.
Paragraph 7 (12.5 Step 5) Negotiate a solution following a, b, c, d substeps. Hint: Final solution between the two of you is located in this paragraph.
Paragraph 8 Conclusion (Step 6): Follow-up in a couple of weeks to meet with this person again. Schedule an appointment. Did your hard work use win-win problem-solving work or not? Is there a need to go back and try again? Hopefully not!
References if needed
Finally, the Critique: Answer the 5 questions listed on the evaluation form for your entire performance and script in paragraph form. (Look under FAQs in Module 14 for more information.)
1)How effectively did you utilize each step in the technique?
2) Was anything missing, or could anything be improved? Describe and give alternatives. (There is always room for improvement!)
3) How effective was your verbal and nonverbal behavior? Were you in/out of character? Explain.
4) How difficult was the exercise? Be honest, and note both your strengths and weaknesses.
5) Write a summary of how you plan to use the communication skills learned in this course in the future.
