You are responsible for Cybersecurity in the Guest Relations Office of a major hotel chain . There have been news reports of cybersecurity attacks on hotels including one in this hotel chain located in North Carolina USA.
You have been asked to draft a letter to guests to address concerns about the impacts of possible cyber-attacks.
STEP 1
Please review the following articles on how to write a Breach Notification.
https://www.ftc.gov/business-guidance/resources/data-breach-response-guide-business
https://www.mass.gov/lists/data-breach-notification-letters-april-2023
STEP 2
Select one of the articles below which describes the breach that has occurred at your hotel chain. Each of the three articles below detail a cyber-attack that can affect hotel operations and create fear and concern among guests and employees.
https://www.theverge.com/2022/7/6/23196805/marriott-hotels-maryland-data-breach-credit-cards
https://www.keepersecurity.com/blog/2023/01/10/is-it-safe-to-use-unsecured-wifi-in-hotels/
STEP 3
Using what you’ve learned about data security, draft a letter that you will use to:
Inform and calm hotel guests should a similar cyberattack (door locks, guest WiFi access, or credit card Point-of-Sale breach) affect one of the company’s hotel properties.
Your draft letter will also be used to train employees in how they can and should respond to guest concerns.
Format
Use the resources below to develop your letter:
https://www.ftc.gov/business-guidance/resources/data-breach-response-guide-business
https://www.mass.gov/lists/data-breach-notification-letters-april-2023
https://ncdoj.gov/protecting-consumers/protecting-your-identity/protect-your-business-from-id-theft/security-breach-information/
Your draft letter should be 1-3 pages.
