Chapter 7-Journal Entries. Answer all of the following:
1. What are the three behavior styles used in handling opposition and responding to conflict? Explain the behavior description, belief system, advantages, and disadvantages of each style.
2. Explain the behaviors exhibited by the assertive, aggressive, and nonassertive person in conflict situations and in situations expressing feelings.
3. What are the seven steps to use in win-win conflict resolution? What does research show about the level of commitment often demonstrated when one participates in coming up with a solution to a problem?
Chapter 8-Journal Entries. Answer all of the following:
1. What is stress? Give examples of the four basic types of stress.
2. List and define some of the more commonly used defense mechanisms. What are the two primary characteristics of defense mechanisms? What is PTSD?
3. List and explain the three characteristics of hardy people. How do optimistic and pessimistic people differ in their reaction to stressful events? Explain resilience (hardiness) in relation to stress.
