Consider the client satisfaction data currently analyzed at your workplace in Long Term Care.
Include the following sections:
Application of Course Knowledge: Answer all questions/criteria with explanations and detail.
Describe one specific tool used to measure client satisfaction.
Discuss how accurately client satisfaction scores reflect quality in the organization.
Analyze the strengths and limitations of using satisfaction measures for quality improvement.
Analyze the strengths and limitations of using satisfaction measures for reimbursement.
Describe the ethical considerations that should be considered when using client satisfaction measures to drive financial incentives in the healthcare industry.
