Analyze how operations management theories and models effect the development and delivery of products or services to the marketplace.

Words: 571
Pages: 3
Subject: Uncategorized

Develop a 7-page process improvement plan for a provided scenario or a business and process of your choice, using data to support your recommendations.

Scenario

For this assessment, choose either Option 1 or Option 2. You do not need to do both. You will apply one of these scenarios in the Requirements below. Both options will be graded using the same scoring guide.

Option 1
Wild Dog Coffee Company, a locally owned company with a single coffee shop location, serves a wide selection of espresso products, small breakfast and lunch menu items, and a limited evening menu. The company is planning to expand the business by adding an additional location. While different menu items may be tested at the new location, the espresso beverage preparation process will remain exactly the same. The company wants to ensure that the espresso beverage preparation process is documented and refined before the move.

Option 2
Select a business and process of your choosing. Note: It is recommended that you use the same business for each assessment in this course. Before choosing a company, read all three of the assessments thoroughly to ensure the following: The company fits the assessment requirements and you have access to the information needed to complete the assessment.
The business information is disclosed in the assessment for faculty’s reference.
You can distribute the business data without disclosing confidential information.

Your Role
Option 1
You are one of three owners of Wild Dog Coffee Company. Your background is primarily in operations. Your business partners’ backgrounds are in marketing and sales. While they are working on the external aspects of the business that will bring customers in, you are focused on making the internal customer-facing processes as efficient as possible. You are preparing an analysis and recommendations that will help manage a core process improvement for the successful opening of a second location.

Option 2
Your boss, a director, has tasked you with a process improvement project. She is relying on you to prepare an analysis and recommendations that can be presented to the executive team of the company.

Evaluation

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies through corresponding scoring guide criteria:
Competency 1: Analyze how operations management theories and models effect the development and delivery of products or services to the marketplace.
Assess the steps for a selected process.
Competency 2: Use logistics and supply chain management tools to manage the distribution of products and services.
Prepare a procedure documenting a selected process.
Competency 3: Use data to evaluate the effect of operations management decisions on organizational goals.
Analyze data for process changes for a selected process.
Analyze the cause and effect of process variances.
Competency 4: Evaluate the effectiveness of operations management strategies to achieve quality and customer service goals.
Recommend quality and customer service improvements for a selected process.
Competency 5: Communicate business needs, opportunities, and strategies with multiple stakeholders.
Write coherently to support a central idea with correct grammar, usage, and mechanics as expected of a business professional.

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