Organizational Evaluation Common Spirit Dignity Health
Conduct an evaluation of the organization based on strategic planning analysis. must include the following: Template
Analyze the internal environment.
o Identify at least two internal problems associated with the organization and explain the rationale. Examples may include
Patient experience
Internet search keywords: organization name + patient reviews
Health availability
Limited marketing
Delayed payments for billed services
Cybersecurity
Internet search keywords: organization name and security breach or cybersecurity or ransomware attack
Price transparency
Health care staffing shortages
Analyze the external environment.
o Examine all the following external issues that can impact the organizations ability to meet the Mission, Vision, and Values and the goals identified in the strategic plan:
Political
Economic
Social
Technological
Environmental
Legal
Evaluate the competitive advantage of the organization.
o Explain what the organization does that no other organization in the community or region does. Examples may include
Differentiation from competitors in the community
Reputation
Superior location (e.g., Consider the income of the area and who the consumers are likely to be based on the location.)
Customer satisfaction
Convenience
Price level
Examine the role of stakeholders (address at least three of the following):
o Government
o Accrediting bodies
o Insurance providers
o Patients
o Licensed professionals
o Other health care organizations (e.g., competitors and partners)
o Large employers in the area (e.g., up- or downsizing in number of employees and how that affects the health care organization, or employer needs for specialized care providers)
Assess the services provided (address at least three of the following):
o New or innovative services or products
o Renowned health care providers (e.g., a doctor who has special expertise or experience)
o Availability of financial support for qualifying patients (e.g., Medicare, Medicaid, financial assistance opportunities)
o Modern technology and equipment
o Equitable care that ensures a fair distribution of care among all individuals in the community and is culturally competent (Tip: Evaluate the mission, vision, and values statements to determine the organizations position on equitable and culturally competent care).
Analyze the organizations competencies and resources.
o Intellectual capital (choose two)
Professional competency (e.g., highly qualified and credentialed health care workers)
Information systems and data management
Contracts with state or federal government (certified to provide care to patients using Medicare and Medicaid)
