) How can you use what you learned from the self-assessment exercise and the chapter material on images of change management in your personal and professional lives? What might be some of the limitations of this assessment tool?

1) According to various studies cited in the MOC text, 60-70 % of planned change efforts fail. Have you experienced or been a part of change efforts in your organization and were they successful or not? To what do you attribute the success or failure?

2) In chapter 1 of the MOC text we find three stories of organizational change (Starbucks, Sears and the city of Detroit). What are the similarities and differences in each of these change efforts? What can we learn from them?

3) Chapter 2 introduces the Six Images of Change Management. Complete the Self-Assessment on pg. 49-51. What surprised you about how you scored on the assessment?

4) How can you use what you learned from the self-assessment exercise and the chapter material on images of change management in your personal and professional lives? What might be some of the limitations of this assessment tool?