Chapter 12 Discussion Question 1: Some people say that chatbots are inferior for chatting. Others disagree. Discuss. Discussion Question 2: Discuss the financial benefits of chatbots. Discussion Question 3: Discuss how IBM Watson will reach 1 billion people by 2018 and what the implications of that are. Exercise 1: Compare the chatbots of Facebook and WeChat. Which has more functionalities? Exercise 12: Research the role of chatbots in helping patients with dementia. Write a report. Exercise 16: Microsoft partners with the government of Singapore to develop chatbots for e-services. Find out how this is done. Write a report. Chapter 13 Discussion Question 1: Compare the IoT with regular Internet. Discussion Question 2: Discuss the potential impact of autonomous vehicles on our lives. Discussion Question 3: Why must a truly smart home have a bot? Discussion Question 4: Why is the IoT considered a disruptive technology? Exercise 3: AT&T is active in smart city projects. Investigate their activities (solutions). Write a summary. Exercise 4: It is said that IoT will enable new customer service and B2B interactions. Explain how.