Subject Operations Management Write a report that critically analyses and evaluates one process (or operation) in an organisation and proposes two well-justified recommendations for improvement. The organisation can be the one you worked on for the first assessment, or can be any other organisation from service, not-for-profit, public, manufacturing, etc. you are familiar with. Demonstrate advanced understanding of operations management principles, frameworks, and contemporary topics. Critically analyse and evaluate operations management issues. Clearly, concisely and credibly communicate operations management knowledge to others. Apply relevant principles and frameworks to develop innovative and evidence-based solutions for complex operations management issues Task Following your analysis in the first assessment, it is now time to think about how to take the operations into the next stage of the Hayes and Wheelwright Four Stage model and make it a means to deliver superior value to customers. Overall, your report critically analyses and evaluates one process (or operation) in an organisation and proposes two well-justified recommendations for improvement. The organisation can be the one you worked on for the first assessment, or can be any other organisation from service, not-for-profit, public, manufacturing, etc. you are familiar with. Procedures Clearly describe the selected process (or operation) so that the reader can clearly understand it. Please ensure you present a process (or network) map to support your discussion. If the process is large, you may focus on only a part of it, i.e. delimit the scope. Critically analyse and evaluate the selected process (or operation) using relevant operations management principles taught in any two of the following topics: Process positioning (Discussed in Week 3) Process analysis (Discussed in Week 3 Supply chain management (Discussed in Week 4) Lean synchronisation (Discussed in Week 4) Quality management and control (Discussed in week 5) Risk and resilience (Discussed in Week 6) Sustainability (Discussed in Week 6) Digital transformation and Industry 4.0 (Discussed in Week 7) Based on your analysis and evaluation, propose and justify two recommendations—one for each selected topic—that can take the operations to the next stage of the Hayes and Wheelwright Four Stage model.
