Professional Delta’s Airline Experience:Enthusiastic Cargo Control Specialist eager to contribute to team success through hard work, attention to detail, and excellent organization skills. Motivated to learn, grow, and excel in training and staff development.Cargo Control Specialist/FIT Representative9/2020 – present• Manages booking priorities effectively for smooth transit• Adheres to all security and safety policies and regulations• Resolves concerns from cargo operations, sales, managers, and directors• Train new team members on performance procedures• Represented peers in Delta employee engagement groups promoting innovationLead Cargo Call Center Agent/DGAA Agent/FIT Representative12/2014 – 9/2020• Regulated call center operations leading 14-16 agents.• Trained staff on how to implement customer centric decisions• Conducted daily briefings maintaining transparency and safetyLead Customer Service Agent/DGAA Agent/FIT Representative7/2000 – 12/2014• Lead the training and startup of the Air France/KLM/Virgin cargo operations• Investigated and resolved customer inquiries and complaints quickly• Maintained up-to-date knowledge of product and service changesReservation Agent3/1998 – 7/2000• Answered telephone inquiries for basic flight information• Rebooked passengers when irregular operations occurred• Maintained calm and collected attitude in all situations• Resolved issues in a timely manner and escalated customers in need of further helpEDUCATION:Columbia Southern University, Orange Beach, AL, 3/2013 – Present
