MGT 100: The Manager as Communicator Textbook: • Adler, R. B., Elmhorst, J. M., & Lucas, K. Communicating at Work: Strategies for Success in Business and the Professions, 11th Edition, McGraw-Hill, New York, 2012, ISBN 978-0078036804. Read: Chapters Three, Four and Five which address Interpersonal Communications, the heart of all communications. Take the Joe Bailey exercise. Please click here to begin the Joe Bailey exercise (I think you cam google it). Run through the scenario three times. (Each run through requires you to answer several questions to get to the end). On the first run through, select the answers that feel most right to you. On your second and third run through, try different answers to the questions along the way and observe what changes in the situation and final outcome. Answer the questions below in a two-page writeup, double-spaced. What was the final outcome in your first run through? Was it an outcome you wanted? Why/Why not? What do you think led to that outcome (of your first run through)? What might you have done differently that could have changed the first outcome? What did you try differently in your other run-throughs? Did they change the outcome in a way you wanted? Why/Why not? What did you learn about what responses lead to what outcomes? What did you learn about your own style of responding to conflict in this exercise?
