Discuss why the implementation of total quality management system requires cultural change and describe the steps involved in laying the groundwork for a quality culture.

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Discuss why the implementation of total quality management system requires cultural change and describe the steps involved in laying the groundwork for a quality culture.
this is worth 30 marks
books that can be found for free online should be used more as references than email links…suggested reading….An Introduction to Quality Assurance in Health Care:Avedis Donabedian,Edited by Rashid Bashshur
Introduction to Total Quality: quality Management for production, processing, and services, second Edition: David L. Goetsch and Stanley B. Davis
Crossing the Quality Chasm:A new Health System for the 21st century
To Err is Human:Building a safer Health System (2000)
authors: Linda T. Kohn, Janet M. Corrigan, and Molla S. Donaldson
selected www resources
Malcolm Baldrige National Award http://www.quality.nist.gov/
quality Management Principles http://www/wineasy.se/QMP/

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