1. Discuss the advantages and disadvantages of implementing a functional structure for Northern Light (see Figure 2 on the case). Explain your answer in the context of functional-structure theory.
2. Explain what type of span of control (i.e., wide versus narrow) and centralization (i.e., high versus low) would be the best fit for the operations of Northern Light.
3. Discuss ideal methods for controlling the operations of Northern Light. Make sure to discuss the distinct control methods reviewed in class.
4. Explain how the degree of cohesiveness of the team operating Northern Light might influence the performance of the organization.
5. Can the similar-to-me effect influence the effectiveness of Northern Light’s operating team? Explain
6. Is the diversity of the team operating Northern Light important for the quality of customer service? Explain
7. What would be the ideal leadership style in managing Northern Light? Explain.
8. Is Transformational leadership superior to Transactional leadership in managing Northern Light? Explain
9. Based on either Expectancy or Equity theory, describe two actions directed at boosting the motivation of Northern Light’s employees. Explain how these actions fit the tenets of the theory selected.
10. Are intrinsically motivated employees a better option than extrinsically motivated ones for Northern Light? Explain.
Please label all questions 1-10.
