Executive summary/ 10%: Summarizes the main ideas of the paper into one page. As of right now these are our main ideas:
The hospitality industry has added methods of efficiencies to improve their level of service post Covid-19
Check in process
Cleanliness
Social distancing
Labor shortage
In housekeeping vs. front desk and so on
Introduction/ 5%: Introduces our hypothesis which is: “Proactively shifting from traditional check-in processes can cause an increase in service efficiency in the front desk operation post Covid-19.”
Purpose/problem statement and research questions/ 10%:
Coronavirus disease was first introduced in 2019, causing a huge number of deaths to the human population worldwide. Due to the widespread of the virus, many international governments, including the U.S., had declared a shutdown in the early 2019 in response to the pandemic such as “travel restrictions, curfews, stay-at-home orders, and facility closure to check the movement of people” (Debata, 2020). As a result of the prolonged lockdown, there has been many “resource depletion without resource generations [worldwide, causing] people to undergo anxiety, depression, stress, lack of confidence, and state of confusion” (Debata, 2020). Hence, many international markets have been affected by the shutdown including hotels. Thus, as we take a closer look into how the hotel industry is impacted, hotel revenues have drastically deteriorated due to shortage of demand and capacity. Consequently, this has caused many issues to one department in particular within the hotel , front desk. Several issue that front desk has to deal with are labor shortage, cleanliness, and social distancing. To mitigate these problems and drive consumer demands, hotels must find ways to improve their daily operational processes that would meet consumers’ needs. With that said, the purpose of this research is to propose methods of efficiencies for check-in process so that front desk employees within a hotel can increase their level of service post COVID-19.
The purpose of this research is to propose methods of efficiencies for check-in process so that front desk employees within a hotel can increase their level of service post Covid-19.
Problem: Post COVID-19, hotel revenues have drastically deteriorated due to shortage of demand and capacity.
Hotels needs to find a way to handle the labor shortage, cleanliness, and social distancing.
In effort to drive consumer demands, hotels must find ways to improve their daily operational processes that would meet consumers’ needs.
Literature review/ 20%
Cleanliness improvement – Process improvement and cleaning
How social distancing is implemented in different ways and its effect on the hospitality industry
How these implementations has improved processes during and post Covid-19
How the labor shortage affects the front desk,, ways to improve the current situation and what hotels have done to improve it
Includes the math for target manpower and process capacity
Includes how labor shortages has affected process improvement of the front desk post Covid-19
Includes if adding robots to handle labor shortage would improve their process capacity
Research design with an operational analysis tool/ 30%:
This research will use a exploratory design with a process improvement diagram that creates an overview of the methods of efficiencies to improve the level of service post Covid-19 in the hospitality industry
Flow diagram for cleanliness, and social distancing
Explain how labor shortage increases the waiting time in each of the processes
Potential results and implications/ 10%:
Adding workers does not improve the process
Adding workers does improve the process
Improving the process of cleaning may not result in an increase of demand for the hospitality industry and may therefore be a waste of time
Increasing social distancing at work may lead to a decrease in productivity
Limitations/ 10%:
Demand-constraint is dependent on consumers fear of being exposed to the virus. Thus, cleanliness and social distancing are major deciding factors to drive consumer demands.
Capacity-constaint is dependent on limited resources that the hotel able to invest into their supplies, and the change in perspective attained by employees toward work-life balance and self-worth that persuades demands for higher compensation.
Conclusion/ 5%:
Summary of what our research concludes
