Option 2Your boss, a director, has tasked you with a process improvement project. She is relying on you to prepare an analysis and recommendations that can be presented to the executive team of the company.RequirementsInclude the following in your process improvement plan:Assess the steps for a selected process.Develop a flowchart showing the process’ steps. You may include as many steps as are relevant for your selected scenario.there are two steps that must be included: (1) order is submitted and (2) beverage is handed to the customer. Hint: You may want to visit a local coffee shop to observe the beverage preparation process.Prepare a procedure documenting the selected process. At a minimum, the procedure must document the following for your selected process:Metrics. Identify at least two metrics that will be useful in determining how well the new process is performing. Be sure to identify the target value of the metric and how you will measure it.For Starbucks it could be how well the beverage preparation process is performing. A third metric is already identified for you: order delivery time. (This is the time between when the order is submitted and the time the beverage is handed to the customer.)Procedure. This section describes each step of the process.For Starbucks your procedure should be titled, “Espresso Beverage Preparation Process.” Be sure to include order submittal and handing the beverage to the customer as part of the procedure.Purpose (of the procedure). This section describes what the procedure is intended to do.Analyze data for process changes for a selected process. Respond to the following questions:Is the process centered? Provide the results of your calculations and the rationale for your decision by thinking about the process capability.Is the process capable at 3-sigma? Provide the results of your calculations and the rationale for your decision by thinking about the process capability index.Is the process in statistical control? Provide the appropriate numbers and the rationale for your decision using a control chart for individuals.For Starbucks, analyze the Beverage Service Times [XLSX] data. This data is for 50 beverage preparation events and was collected using their order processing system. Each individual order gets a time-stamp when it is placed and again when the beverage is handed to the customer. The senior barista thinks the beverage delivery times should range between 2 and 3 minutes. The known process standard deviation, which has been calculated on an on-going basis, is 0.5903 minutes.Analyze the cause and effect of process variances.Brainstorm possible sources of variation to create a cause-and-effect diagram to help analyze potential sources of variation in the espresso beverage preparation process at Starbucks or for your selected business’ process. Your diagram must include at least four of the “6 Ms” (that is, management, manpower, method, measurement, machine, materials).Recommend quality and customer service improvements for a selected process.Detail the results of your analysis forStarbucks or your selected business’ process to substantiate your recommendations.Deliverable FormatRequirements:The process improvement plan is to be a minimum of 7 pages, not including the title, reference, and appendix pages.Use a process improvement plan template of your choice.Related company standards:The process improvement plan is a professional document and should therefore follow the corresponding MBA Academic and Professional Document Guidelines (available in the MBA Program Resources), including single-spaced paragraphs.In addition to the title and reference pages, include the following in the appendix:Flowchart.Procedure.Detailed results of order delivery time analysis.Cause-and-effect diagram.Use American Society for Quality (ASQ) data analysis tools and 2–3 additional scholarly or academic sources where applicable.Use APA formatting for citations and references.** Use Starbucks **
