• Guest Management Considerations and Guest Survey Analysiso Include an analysis (quantitative and qualitative) of the guest satisfaction survey (GSS) data from your evento Identify any notable situations in which guests’ experiences may have been impacted, briefly explain the impact of the situation, and how it was handled/resolved. Briefly outline any complaints and identify any voids or comps that occurred. ” There were a table have been waited for an order for about 25 minutes”o Create recommendations for future mitigation of guest complaints. Your recommendations need to be supported with research.Analysis is detailed and includes a thorough evaluation of GSS data (quantitative and qualitative), code red and gold standard forms, and personal observations. The depth of discussion and quality of recommendations demonstrate a very good understanding of relationship between operations, strategy, and guest satisfaction.
