Reflect on your own or a family members experience with healthcare. Tell a story about the experience. Discuss whether it was a positive or negative experience. Describe the healthcare providers that you or your family member met. Were they knowledgeable, compassionate, or cold and uninterested? Could the experience have been improved in way. You do not need to reveal the details of a medical condition or personal situation if you aren’t comfortable–this story should center more on the experience. Did you or your family member have a positive resolution, in other words, does your story have a happy ending?