Question 1: Explain how the complexity of the health workforce may lead to communication failure and conflict. Summarize ways to use quality communication and conflict management skills to successfully motivate subordinates, build interdisciplinary teams, and lead a health organization based on commitment rather than compliance or resistance.
Question 2: Use examples to apply and relate at least two different decision-making models to a leadership situation in a health organization. How are the models different? When should each model be used in health organizations?
