Analyze the Use of Enterprise Solutions

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Analyze the Use of Enterprise SolutionsThe advent of cloud solutions has transformed the integration and deployment of enterprise systems at Southwest. With 62,000 employees, Southwest leveraged Salesforce to consolidate 15 different systems containing valuable customer data into 1 system replacing disjointed and legacy systems so as to optimizing customer engagement and employee productivity. Read this use case and watch the video on Salesforce Customer Success Website https://www.salesforce.com/customer-success-stories/southwest/ then answer the questions below
Questions:
What were Southwest’s customer data challenges? What are the similar data challenges in your organization?
In your opinion, how can Southwest continue to maximize customer engagement and employee productivity with more current technology?

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