The case study: As the recently appointed administrator of a local health clinic, Community Hills Care Clinic, your clinic is facing several challenges. Your clinic is being investigated for poor billing practices which include false billing of Medicare amongst other misconduct. This has caused quite a bit of attention to be focused on your clinic, which is well known in the area, by the local media. In turn, your staff is becoming anxious and worried about the future of the clinic, causing staffing turnover and shortages at times. Additionally, patients are becoming wary of the clinic in hearing the bad press. As the clinic’s administrator, the board wants to know how you intend to address the problems that you are facing.
