Please read the article Value Disciplines (Links to an external site.) that explains how companies create value for their customers. After reading the article, identify a company that is focused on either: (a) the customer experience (customer intimacy), (b) the most innovative products (product leadership), or (c) lowest cost (operational excellence). Do NOT list a company posted by another student or one that is mentioned in the article. Explain why you chose a particular company. Discuss how IT could be used by used by the company to support its strategic focus. Cite your sources. Internet sources are OK if you provide the hyperlink.
https://hbr.org/1993/01/customer-intimacy-and-other-value-disciplines
