Quality Management in Health Assignment 1A: Workbook activities submission 1 Assignment overview This page details the three workbook activities that relate to Modules 1 and 2 and must be completed for your first submission. See Assignment 1: Workbook activities instructions for recommended steps to follow for completion of these activities and the marking criteria against which you will be assessed. This assignment supports unit learning outcomes 1 and 2. Assignment details Workbook activity 1 Note: This activity relates to Module 1 and is worth 15 marks. The quality movement in health and aged care has its beginnings in industry. The tools and techniques used were developed by a number of gurus prior to and after the Second World War. Deming, Juran and Ishikawa are considered the founders of the Total Quality Management (TQM) movement. It is important to understand the evolution and precepts of TQM approaches as these now form the basis of healthcare quality and safety improvement. There are three tasks that must be completed for this activity: Compare and contrast the key features of the Deming, Juran and Ishikawa approaches to quality management. How do these approaches differ from quality control and quality assurance, activities traditionally used in industry to ensure health production quality? Task 2 The Toyota Total Production System (TPS) utilises a range of quality strategies attributable to these and other quality gurus. What are the key elements of the system and how are they integrated? Task 3 Lean is one of the key concepts of the TPS that has been applied to quality improvement in health care. What is lean health care? Provide one example of the successful use of lean in a health care organisation. What might be the barriers to successful use of lean in health care organisations? You will need to incorporate evidence into your response to each task. To assist you in doing this, additional reference materials have been provided. You are not required to read all of this material, however each of the three tasks should provide evidence from at least one of these reference materials. Select the following heading for a list of the reference material to be used in this activity: Workbook activity 1 reference material Workbook activity 2 Note: This activity relates to Module 1 and is worth 10 marks. Quality is a value driven concept and we tend to think about quality from the perspective of tangible products or services. How we define quality determines what is measured. Definitions of health care quality usually make reference to both tangible products, such as performance and reliability, and services including timeliness, accessibility, courtesy or accuracy. There are four questions that must be answered for this activity: Workbook activity 2 questions Question 1 What is healthcare quality? Question 2 Why has the need for quality improvement become an important aspect of health service management? Question 3 What are the necessary conditions required for quality improvement? Question 4 What is the relationship between healthcare quality and patient safety? You will need to incorporate evidence into your response to each question. To assist you in doing this, additional reference materials have been provided. You are not required to read all of this material, however each of the four questions should provide evidence from at least one of these reference materials. Select the following heading for a list of the reference material to be used in this activity: Workbook activity 2 reference material Workbook activity 3 Note: This activity relates to Module 2 and is worth 10 marks. In the 1990s and early 2000s some very public health care failures occurred together with research publications documenting the rate of unintended and unexpected harm occurring in hospitals in the USA, UK, Europe, Australia and New Zealand. These resulted in several influential reports raised political, professional and public awareness about the risks associated with the provision of health and aged care, and a resulted in a focus on reporting adverse events and learning from error to improve patient safety. There are four tasks that must be responded to for this activity: Workbook activity 3 tasks Task 1 What are adverse events? How frequent are these? Task 2 Types of adverse events differ across care settings. Use the readings provided and your own research to describe the commonest types of adverse events in hospitals, primary care settings and aged care settings. Task 3 Are all adverse events preventable? Explain your answer and provide examples of preventable and non-preventable adverse events. Task 4 Why is a distinction made between systems and individual factors contributing to adverse events. You will need to incorporate evidence into your response to each task. To assist you in doing this, additional reference materials have been provided. You are not required to read all of this material, however each of the four tasks should provide evidence from at least one of these reference materials. Select the following heading for a list of the reference material to be used in this activity: Workbook activity 3 reference materialShow more
