1.What are the facts of this case? 2.What are at least three factors contributing to this dilemma? 3.What should the practice do, if anything, to appease the staff members, but also address any concerns raised in this situation? NOTE: Stepping into a manager role in health care requires making decisions less on personal emotion and more focus on what will strengthen your team to provide quality patient care. Your discussion of Question #3 needs to include reasons for the decision being presented. Remember, case studies reflect real, complex situations that are not easily answered.
