Discussion questions: The focus of this week’s discussion is the second part of the book. We will then begin a discussion on cultural competence and communications. Question 1. To begin our discussions, view the two posted scenarios (from a segment of “Mercy” television show and Vital Smarts). Analyze the posted videos and discuss Veronica’s response to the physician (Mercy)and also the elements of the awkward performance review (Vital Smarts). Redo both conversations using the techniques of the book. Question 2. How will you try to implement these techniques into your crucial conversations? Question 3. Share an experience you have had where it has been a challenge to communicate with someone with a different background than yourself. What communication barriers arose? What conflicts were present? Resources Patterson, K. et al. (2012). Crucial Conversations: Tools for talking when the stakes are high. McGraw Hill.
