updated the list of problems found at the Bellagio Casino Resort refer to them for Personnel and Culture Controls.
Questions:
Answer the following questions relating to the Bellagio Casino Resort case study. The templates are provided to support a structured approach to your responses – please use full and explanatory sentences:
1. Prepare a list of the primary personnel controls found at the Bellagio Casino. Alongside each of the action controls you have listed:
a. Classify each personnel control.
Personnel Control Categories
Student Responses
Problem
Selection and Placement
Training
Job Design
Necessary Resource Provision
2. Focus on three key roles at three primary levels of authority in the casino, namely, blackjack dealers, pit bosses and the vice president of table games. Then complete the following:
a. Briefly explain the key roles of each of the employees identified above; and
b. Show the personnel controls applied to these employees and that these employees use to control their own behaviours.
Employees
Key Roles
Personnel Controls
Blackjack Dealers
Pit Bosses
VP of Table Games
3. This question consists of two parts:
a. In your opinion, based on your reading and understanding of the Bellagio Casino Resort and your theoretical knowledge of cultural controls, explain whether there are any cultural controls used within this organisation.
b. Based on your response to 3a, present recommendations on the type and use of cultural controls at the Bellagio Casino Resort.
4. Justify why action and personnel dominates the Bellagio Casino Resort Environment.
Sources:
1. Merchant and Van der Stede (2017). Chapter 3 Action and People (i.e. Personnel and Cultural) Controls.
2. The Case of “Controls at the Bellagio Casino Resort”, Merchant and Van der Stede (2012).
