In the lessons we covered: Lesson 1 What is operations management and why is it important? Lesson 2 Operations performance (4 Vs, Performance objectives) Lesson 3 Process mapping (process design, ASME mapping) Lesson 4 Process configuration (Process layouts, e.g. fixed-position layout & process types, e.g. batch production) Lesson 5 Process configuration: continued (balancing workload, e.g. long-thin, short-fat; littles law, adressing bottlenecks (drum buffer rope)) Lesson 6 Understanding and controlling quality (SPC chart, understanding variation in demand, process capability) Lesson 7 Queuing, waiting and understanding demand (understanding demand, shape of demand, inter-arrival times) Lesson 8 Managing and responding to operational uncertainty (capacity management, inventory management) Lesson 9 Quality improvement safari (avoiding red queen effect, total quality management, business process reengineering, six-sigma, lean)
