Assess if the new protocol served its purpose. (Hint: This should be a test of means for 2 independent groups).
Assignment Question Assessment Details Scenario: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to … Read more