MGT 575 Total Quality Management week 2 assignment Handbook: oetsch, D. L., & Davis, S. (2020). Quality Management for Organizational Excellence (9th Edition). Pearson Education (US). https://online.vitalsource.com/books/9780135577424 Read:You should read the following chapters from the textbook: Chapter 5. Partnering and Strategic Alliances Chapter 6. Quality Culture: Changing Hearts, Minds, and Attitudes Chapter 7. Customer Satisfaction, Retention, and Loyalty Chapter 8. Employee Empowerment Assignment instruction due by 3 days from now: Write a 3 page paper in APA format (not including the cover page and reference page). You MUST conduct research in the LIRN to complete this assignment. You need to have at least 2 peer-reviewed journal articles as references. You need to have at least 2 in-text citations. You may also use professional information sources. Please use the APA Sample provided in in the student resources to complete your assignment. One of the skill sets you must exhibit in a Masters’ degree program is the ability to comprehend the prompt and the theme of the essay. You also need to know what other experts say to support your own thoughts using evidence. Thus, as you conduct your research and do your reading, find the theme so that you can address it in your essay. For this assignment, you will discuss how a company begins to build a culture of total quality management by discussing partnering, developing a customer focus, and empowering the team. How does partnering contribute to the culture of quality management by pooling resources, sharing costs, and cooperating? How does an organization go about establishing a customer focus? If you were the quality manager for this company and the employee empowerment effort had been your idea, how would you have gained a commitment to it from the management team? Thank you please contact me for more info. I am still suffering brain injury after falling on ice and have had a severe concussion for 3 weeks still. But I am better so please contact me for info. thank tyou
