What is the mission of the organization? What is the organization’s strategy to successfully implement the mission? Who is the main customer base? Who are the key competitors? How is the firm organized? (Students may wish to research the organizational chart.) Which decision-making processes would be most effective in the organization’s overall operations? How does the organization manage change? Who is responsible for deciding what changes will be made and who is responsible for carrying out the change? What role does communication play in implementing the change process? Describe the motivational environment within the organization. Assess the effectiveness of the communication within the organization and with outside stakeholders. What ethical dilemmas has the organization faced? What ethical dilemmas may they face in the future? What sources of employee empowerment are utilized? What role does technology play in overall operations?
