Critically discuss different ways managers can respond to conflicts. In addressing this title, you need to think about: Types of conflict – briefly mention different types of conflicts, and then focus on one specific situation The consequences of conflict, for staff morale, for the organisation What can managers do, and what can’t they do, i.e. in what situations do they need to involve other people such as the HR department Essay structure Format DO: Title DO: copy the title from the list DON’T: add a contents page Intro (200 words) DO: signpost the argument AND the conclusion DON’T: define concepts, that is for the next section Theory/concept (800 words) DO: define and discuss the concepts relevant to the title DON’T: just summarise what you read in the literature Analysis (800 words) DO: use examples to show you know how things work in practice DON’T: present personal opinions or value statements Conclusion (200 words) DO: draw a conclusion that logically follows from your argument DON’T: summarise, that is repetitive Wordcount DO: note the wordcount DON’T: go over or under the wordcount Reference list DO: follow the referencing guidelines provided on Moodle DON’T: include secondary references
