Read the linked article; “The 9 Principles of Quality Customer Service.”
Rank the principles presented in the order you feel is best, ranking them in order from 1 (being most important) to 9 (least important). Share your rationale with the class. Why is your number one of utmost importance in your opinion? Why is your number nine of least importance? What is your basis for coming to this conclusion?
Once you have your list, define service and define hospitality. Then describe how different principles relate to either service or hospitality.
