In Task 1 you were provided with a scenario in which you assumed the role of a newly hired customer service manager. To help you grow as a leader, you completed the VIA Character Strengths Survey to identify your strengths and opportunities for growth. In this task, you will create a multimedia presentation in which you will share your leadership vision with your new team.
SCENARIO
Now that you have begun your new role as the customer service manager for Corollary Marketing Inc., it will be important for you to conduct your first team meeting. The purpose of the meeting is to demonstrate who you are as a leader in contrast to who you were as an individual contributor; further, you will explain your vision for the team and how the vision incorporates the company’s values. You will create and present a multimedia presentation to guide this meeting, unify the team, and begin to set team expectations.
Company Values:
• Excellence: In character, decision-making, and service to our clients and customers, we strive for distinction and actions of which we can be proud. Each of the following values contributes to this overriding charge.
• Integrity: We do the right thing, regardless of whether someone is watching. Our word is our bond; we carry a duty of care and responsibility to act ethically.
• Humility: We conduct our work without our egos. Our actions embody respect, humility, authenticity, and openness and invite feedback and input. We actively seek ideas and feedback from employees and value every voice and contribution.
• Trust: We extend the belief and feeling that others can be relied upon. We strive to be trustworthy by showing compassion and consistency and by communicating with care and truthfulness. We are authentic and transparent.
• Growth: Our best today may not be good enough tomorrow, and we continually seek to improve. Both personally and professionally, we aim to accelerate employee learning so that we can become better able to meet customer and company needs.
• Respect: We believe that each person (employee, customer, vendor, etc.) has value and rights. We act based on facts and always assume positive intent. We celebrate the differences in people and seek to utilize each person’s unique knowledge, skills, abilities, and perspectives.
A. Prepare a multimedia presentation (suggested length of 8–12 slides) to share your leadership vision based on your reflection on the VIA Character Strengths Survey you completed in Task 1 by doing the following:
1. Create an introduction to your team meeting in which you share a personal, authentic story to connect with and inspire your team.
2. Using at least one of the six company values provided in the scenario, create a values-based vision statement specific to your new role as the customer service manager.
3. Help your team understand emotional intelligence and how it will impact the team’s effectiveness by doing the following in the next portion of your presentation:
a. Discuss the importance of self-awareness, including an example of how you and your team will use self-awareness in your daily interactions, focusing on one of the following elements:
• emotional awareness
• accurate self-assessment
• self-confidence
b. Discuss the importance of self-management, including an example of how you and your team will use self-management in your daily interactions, focusing on one of the following elements:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
c. Discuss the importance of social awareness, including an example of how you and your team will use empathy in your daily interactions.
i. Describe unconscious bias, including its relevance in a professional setting.
ii. Describe two types of cognitive bias including an example for each type.
iii. Describe how bias affects ethical decision-making.
d. Summarize your approach to relationship management with your team by doing the following:
i. Describe how ethics affects relationship management, including an example.
ii. Describe how relationship management creates a culture of care, including an example.
e. Explain why you and your direct reports will use at least one of the four domains of emotional intelligence to be effective as a team.
