1. Prepare a summary of the facts , including what happened, how it happened and how it was finally discovered.
2. Is there evidence of a functioning SMS at Quest Airlines? Describe with specific reference to the text.
3. Are there indicators that the SMS at Quest needs to be improved? Describe with specific reference to the text.
4.What human factors contributed to the incident? What could be done to prevent them in the future? Cite to specific facts in the text.
5. Based on what we have studied of SMS, if this were your airline, what would you do to improve Quest’s SMS? Be specific.
