Acme Medical Center is implementing a new electronic health record (EHR), converting from a
paper system. Dana is the nurse manager of the orthopedic department which clusters
outpatient, inpatient, and rehab services via product line management. In preparing her
implementation plan for the new EHR, Dana anticipates several different employee responses
to the change:
1. Kevin RN and Nancy RN are very enthusiastic about the new EHR and are very comfortable
using technology.
2. Bob RN always resists change and avoids going to training until the last minute. He can use
technology effectively but usually employs workarounds instead.
3. Sherri RN sometimes mimics Bob’s behavior but mostly goes with the flow. She has difficulty using technology and requires much support during transitions.
4. Dr. Phillips is the program director but plans to retire next year.
5. Dr. Wilson was a new physician to the program last year, but already admits more patients to the service than any other doctor. He also uses all the services of outpatient, inpatient, and
rehab.
Explain how Dana could utilize the theory you selected for your
project to anticipate the transition to the new EHR. Dana wants to involve all the staff and
physicians in the project. What activities could Dana assign to each person? Dana knows that
unanticipated problems could arise during the transition, such as a power outage. How would
your selected theory explain each persons’ reaction to such an event?
