A. Read the Case Study “Process Strategy at Wheeled Coach” and review the accompanying video.
B. Answer the following questions:
Why major auto manufacturers do not build ambulances?
Why is it more efficient for the work cells to prepare “modules” and deliver them to the assembly line that it would be to produce the components on the line?
How does the Wheeled Coach manage the tasks to be performed at each work station?
C. Describe a process you have observed in a recent visit to a restaurant, bank, or other service facility. Considering the steps you have observed the attendant taking while serving you, which would you consider as no-value-add (waste)?
