ULOs
Demonstrate how to use the direct and indirect approach effectively when conveying negative news.
Directions
Visit the United States Consumer Product Safety CommissionLinks to an external site. and research a product that has recently been recalled for a significant safety reason. Now imagine that you are the companys social media manager, tasked with alerting consumers about the recall. Draft an original statement for the companys Facebook page in 100-150 words describing the problem and instructing customers what to do next.
