Textbook: Leadership in Healthcare: Essential Values and Skills, Third Edition, Carson F. Dye, FACHE, Health Administration Press, 2017 ISBN-13: 978-1567938463 Review John Kotter’s components of change management on p. 164-165 in the text. Use 2 (two) additional sources on change management (no older than 5-7 years). Assignment- Explain a situation where you or someone else in your organization instituted change management in the work setting. Scenario- Implementation and designing of a contract management system for a healthcare company. Moving from paper contracts housed in file cabinets to a web-based system to contain all contracts and workflow management. Once implemented, the life cycle of the contracting process improved from 6-9 months, to 3-6 months depending on the negotiation timeline. Address challenges with buy-in from employees and the challenges of adapting to new training and process change; employees stuck on how ‘things use to be’. Specifically address all the following points in your paper: – Background/Introduction of the change – HOW MANY of Kotter’s EIGHT steps were used to precipitate this change? – What was the effectiveness of the steps that were utilized or the consequence of steps that were not utilized (if any). – Include an analysis of ALL of John Kotter’s eight steps and specifically “Name” them (address the impact for any that were missing).
