INSTRUCTIONS: Project 3: Support Queue Case Study – You have entered the final phase of your training program and are eager to get started supporting customers. Your Level III support supervisor has assigned you to a temporary support queue and has asked that you choose six tickets, work them to resolution, and provide a report of your findings by the end of the day. You will choose the six tickets found in attachment “Project 3 – PPT – Support Queue Case Study.” You will present your solutions in an annotated five- to 10-slide presentation in which you will detail your troubleshooting methodology, how you solved each ticket, and what elements you found challenging. You should include at least one high-quality graphic, use one or more tables to present information, and use one to two quality IEEE references.
Two tickets from each level have been provided. Some tickets are simple and may need only one slide (level 1 tickets); and some may need 2 slides (level two tickets); and then the more complex scenarios may need more (level 3 tickets).
The scenarios I am requesting have been provided in document “Project 3 – PPT – Support Queue Case Study Tickets”. Also, a sample powerpoint has been supplied for reference how this can be completed. That sample pptx is titled “Sample – Support Queue Case.pptx”
