In this Individual Case Study 3, you will choose from one of the areas in an organization that may be outsourced and prepare a cost savings report. You can use the same company you selected for the Individual Case Study 2 or you can use a different organization.
Deliverables
Prepare an executive summary document that focuses on the cost savings of the outsourcing and contracting process for the business process that you decide to outsource. The central point of the report is a Make or Buy decision for the process that you decide to outsource. In addition your analysis must include the steps below.
You need to justify your decision for the business process outsourced with a Cost Analysis (e.g., accounting, editorial, photography, publishing, distribution, printing, layout, advertising, editing, articles, etc.). And, provide your recommendation whether to utsource or not, based on your analysis.
For the service that you intend to outsource, please do the following.
Establish the preliminary performance targets and levels of service that will be required from the selected vendors.
Establish the type of contract that you will use for each contract (i.e., fixed, cost-plus, reimbursable, unit).
Determine the evaluation criteria you will use to select the preferred vendor(s) (e.g., low price, best value, etc.). Are there different evaluation criteria for different business units? Why?
Identify the number of vendors that you will select to provide the services to be outsourced (i.e., one vendor for all services versus individual vendors with specific expertise in each of the services to be outsourced).
Construct a timeline that summarizes the bid activities and time duration for each contracting process (i.e., plan purchases and acquisition through select sellers).
Finance and accounting
Investment and asset management
Human resources
Procurement
Logistics
Real estate management
Miscellaneous (energy services, customer service, mail room, food processing)
