a. Did you take the time to read these contents before signifying your acceptance of the agreement? (Remember that, generally speaking, a failure to read terms and conditions will not operate as a defense against their enforcement under U.S. contract law.)
b. Clarity and transparency. Where is the agreement to arbitration contained in your contract? How easy is it to locate? Under what heading or section title does it appear? Is the language clear and understandable? Does the provision reference or incorporate separate rules or procedures, and, if so, how easy is it to locate and review them? [And do be sure to locate and review the incorporated arbitration procedures, or your work is not done!]
c. Administration. Can you tell how the program is administered, and by whom? Is it an independent organization? Can you tell who pays the fees of administration?
d. Arbitrators. How are the arbitrators selected, and by whom? Are they selected from a p_a_n_e_l_
