(a) Client and Problem(s)
Using the table, summarize the following:
Client Request: What is the client requesting?
Clients Project Goals: What goal(s) does the client have for the project?
Presenting Problem: What is/are the cases presenting problem(s)?
Underlying Problem: Based on your analysis, what is/are possible underlying problem(s)? List in descending order of likelihood. In other words, list your top choice for underlying problem first.
(b) Data Gathering Method–Interviews
Using the table, summarize the following:
General advantages of this method
General disadvantages of this method
Specifically, why is interviews the most effective method for this case?
Who was interviewed (names and/or roles)?
(c) Data Organization–Excel Spreadsheet
Based on the case study and Excel worksheet of gathered data and using the table, summarize the following:
How are the data organized (sorted), as provided in the case?
What other ways could the data be organized (sorted)?
Which is the best way to organize (sort) the data?
Why is the above way the best way to organize (sort) the data?
(d) Diagnosis
Anderson (2017) discusses how to find patterns (leading to themes) by inductively, deductively, and statistically analyzing data. Using the table, summarize each data analysis approach– inductively, deductively, and statistically:
Pros
Cons
Application to this case? (Does the data analysis approach apply? How or why not?)
(e) Prioritized Themes or Areas of Concern for Feedback
Using the table; and based on the client, problems, and analysis of gathered data; identify 5 prioritized themes or areas of concern and plan to share 4 corresponding main points with the client.
(f) Client Resistance
In one paragraph, describe how you will work with client resistance to feedback.
(g) OD Interventions
Assuming consensus between the OD practitioner and client organization, the practitioner must sort through the long list of themes or areas of concerns and recommend the OD interventions most likely to provide the best return. In addition, not all concerns and interventions are well-suited for first steps. Using the table, which area of concern do you recommend prioritizing, why, and what two OD intervention(s) will best address?
(h) Effectively Managing or Leading Change
Reflecting on the course learning content and this case study, in one paragraph, discuss what a leader can do to effectively manage change.
