Study field: International Business Subject; Project Management Project Brief Company: Bombardier Business Jets Area for improvement: Inefficient production processes and bottlenecks resulting in delays to new aircraft delivery (typically 6 weeks in 2020), thereby causing customer dissatisfaction and impacting company revenue (compensation to customers and unmet delivery targets for Q4, 2020) Causes of delays; – careless work practices resulted in several defects requiring rework – some teams were standing idle, waiting for others to their tasks. – COVID-19 pandemic caused supply chain bottlenecks and temporary shut down of production – company job cuts caused further challenges in meeting demand – constrained capacity due to physical infrastructure A. Apply DMAIC methodology to the above mentioned area of improvement as follows: • Define the problem: Write a Project Charter. • Measure: Present data which helps to understand the problem ‘as is’. • Analyse the data using TQM Tool(s) to identify the root cause. • Improve: Select a solution to implement. • C: Propose a plan to sustain Continuous Improvement. B. Prepare a project plan for the implementation of this improvement using the following documents and describing the key points of each process below: o Stakeholder Register o Scope statement o Risk register o Schedule o Cost estimates o Communication Plan
