1. Read the article Focus on Keeping Up with Your Customers, Not Your Competitors. What are the key points of the authors perspective? Do you agree with the authors? Is this perspective valid or credible? Why or why not? Think critically about the customer-focused mindset. ( https://hbr.org/2016/04/focus-on-keeping-up-with-your-customers-not-your-competitors )
2. Review the Strategic Functions table Strategic Functions table – Alternative Formats that presents four activities and examples of impact. Briefly discuss the activity (which can be different than the four provided) that you selected for your MBP and its possible impact on your healthcare enterprise. Consider various strategic functions that could impact the MBP
